Customer Service

Answers to common questions

PAYMENT TERMS
We accept VISA, MasterCard, AMEX, Discover, Electronic Checks, and Pre-payment.

SHIPPING
99% of our orders ship same day if received by 3:00pm EST.
Domestic orders ship UPS or FedEx International orders ship UPS WORLDWIDE or US Postal Service

RETURNS and REPLACEMENTS
Electronic equipment from time to time breaks down during regular use or arrives DOA (dead on arrival). We do our best to explain our policies to avoid surprises and keep our customers happy. We strive to make these rare occurrences as painless as possible, but there are a few things you can do to help. ALWAYS save the original packaging. This ensures that if you must ship a product back for repair, there is a better chance that it will arrive at its destination in good condition. ALWAYS double box your shipment for additional protection, ALWAYS insure your shipment for the replacement value, and NEVER write on the original packaging or documentation.

MANUFACTURER'S WARRANTY and WARRANTY INFORMATION
All products are sold with the manufacturer’s warranty and no other warranty is offered by the seller. The manufacturer’s warranty begins on the date of the original shipment to the buyer. Defective products will be handled by the manufacturer. The manufacturer’s warranty is contingent upon the proper use of the hardware and/or software in accordance with the instructions and specifications published by the manufacturer. The manufacturer’s warranty is void as to any products that have been repaired or modified by persons other than those authorized representatives of the manufacturer or which have been subjected to misuse, negligence, or accident at the hands of the buyer.

If you are in need of warranty repair, please call 800.390.6623 to outline the details of the problem. We will issue a RMA number that must be included in the return packaging. Keep in mind that you are responsible for shipping charges one way. Please have the invoice handy when you call

DOA POLICY
If you receive a product DOA (dead on arrival) please call 800.390.6623 immediately to report the problem. We will issue a RMA number that must be included in the return packaging. All products must be returned, freight prepaid, in original packaging with a copy of the RMA form and a copy of the invoice. Upon issuing the RMA (assuming that the product is in stock), we will ship a replacement unit with a new invoice, freight prepaid, to you. A credit card is required to ensure the return of the defective product. When we receive the DOA product we will promptly credit your account or credit card. We do not do any cross shipments.
Any product not returned in original condition with original packaging, manuals and accessories will be returned to you.
If you are a COD customer, we will ship the replacement unit when the DOA product is received.

RETURNS
If you need to return a product, please call 800.390.6623 within 30 days of invoice date for an RMA number. Items to be returned must be shipped, freight prepaid, in original resalable condition. The must include all parts, accessories, manuals and must be packed in the original manufacturers packaging. Products will not be accepted without all manufacturers original packaging. Do not write on the original packaging or documentation. All returns must be double boxed and accompanied by a copy of the invoice and have an RMA number. Any product not returned in original condition with original packaging, manuals and accessories will be returned to you. A minimum restocking fee of $20.00 or up to 20 percent of the total order (whichever is higher) may apply at the discretion of NuRol Corporation. Shipping costs will not be reimbursed.

NON RETURNABLE ITEMS
All consumables such as paper, ribbons and labels are not returnable.
All Software licenses and packages are not returnable. List pricing is used to determine the value of bundled software.
All service charges and support contracts are not refundable

SELLER'S DISCLAIMER
All written information regarding the manufacturer’s goods, services and warranty including any product descriptions were obtained from the manufacturer by the seller in complete reliance as to their accuracy. The seller has made no affirmation or fact or promise relating to the goods being sold that has become any basis of the bargain. Furthermore, seller has made no affirmation or promise relating to the goods being sold that has created or amounted to an express warranty by the seller that the goods would conform to any such affirmation or promise. Any description of the goods contained in seller’s agreement is for the purpose of identifying goods, and no description of the goods by the seller has been made part of the basis of the bargain or has created express warranty that the goods would conform to any description made by the seller. Seller disclaims any warranty of fitness for any particular purpose whatsoever with respect to goods being sold under this agreement. This Agreement shall be governed by Georgia law without regard to its conflict of law provisions. All claims, actions, disputes, controversies or suits shall be litigated exclusively in the courts of Georgia.