This partnership will benefit Pioneer’s customers and partners through providing fast replacements and repairs of Pioneer products for customers on the East Coast.
Through NuRolPOS’s service arm, they will assist in completing RMA service requests on the east coast, cutting the service time for Pioneer products in half.
NuRolPOS currently provides staging and repair services for software and hardware companies in their warehouse outside of Atlanta, Georgia.
“Because Pioneer is based on the West Coast,” Gary Levitan - President and Owner of NuRol POS -explains, “the shipping time for repairs to customers on the East Coast is prolonged. NuRol POS is on the East Coast, so our strategic service agreement will reduce the shipping time from the current 10-14 days to 4-6 days for repairs and replacements.”
NuRol Point of Sale provides a high level of technical support and expertise within their staging and replacement capabilities. “We have a full warehouse where we can actually house the product, as well as a full technical area that we’re able to perform the work in,” says Gary. “We also have the qualified technicians.” As a result, NuRol POS can provide service quickly and with fast turnaround time.
The process of requesting replacements and repairs for Pioneer products will stay the same: customers will contact their partner, VAR, or reseller that has installed the hardware. From there, the partner will go to the Pioneer site and fill out an RMA request which - depending on location - can be serviced by Pioneer or NuRol Point of Sale for optimal shipping time and customer satisfaction.
NuRolPOS currently provides staging and repair services for software and hardware companies in their warehouse outside of Atlanta, Georgia.
“Because Pioneer is based on the West Coast,” Gary Levitan - President and Owner of NuRol POS -explains, “the shipping time for repairs to customers on the East Coast is prolonged. NuRol POS is on the East Coast, so our strategic service agreement will reduce the shipping time from the current 10-14 days to 4-6 days for repairs and replacements.”
NuRol Point of Sale provides a high level of technical support and expertise within their staging and replacement capabilities. “We have a full warehouse where we can actually house the product, as well as a full technical area that we’re able to perform the work in,” says Gary. “We also have the qualified technicians.” As a result, NuRol POS can provide service quickly and with fast turnaround time.
The process of requesting replacements and repairs for Pioneer products will stay the same: customers will contact their partner, VAR, or reseller that has installed the hardware. From there, the partner will go to the Pioneer site and fill out an RMA request which - depending on location - can be serviced by Pioneer or NuRol Point of Sale for optimal shipping time and customer satisfaction.